Job type: Full-time, permanent

Working hours: 39.5 per week (Mon – Thurs: 8:00am – 5:00pm; Friday: 8:00am – 4:30pm)

About Us

Harrison is an international company positioned at the forefront of the POS and retail display industries. With teams based at our head office and logistics operation in Evesham, we offer a wide range of solutions for retail stores from POS components to innovative bespoke designs.

We believe in challenging the conventional and make sure to echo this in everything we do. We also value the power of authenticity and lead by being transparent, taking responsibility as a business to ensure that the future of retail feels good.

The Role

We are seeking an IT Technician to play a key part in Harrison’s IT and Business Systems strategy. They will support the delivery of major business systems projects and support the day-to-day work of the IT Systems team. You will work closely with the IT Systems Lead and our outsourced IT Support provider in supporting the IT infrastructure and the delivery of projects to improve the provision of IT alongside contributing to the development of digital knowledge and capabilities of the internal team.

Your core responsibilities will include the following:

• Management of hardware assets across all company site locations
• Provide first line support to the internal team for any hardware related issues, queries or failures. Diagnose faults and organise replacement equipment if required, keeping downtime to a minimum
• Install and configure computer operating systems and applications, including the internal software stack, Office 365 applications & our ERP system
• Manage and cooperate on projects alongside our Managed Service Provider.
• Monitor and maintain computer systems and company network, troubleshooting problems to reduce downtime exposure
• Support and implement network security architecture including firewalls, web filtering, email security, two factor authentication and VPN.
• Provide staff training and assistance on basic IT systems and system security procedures
• Provide first line support for any software-related issues, responding to queries within agreed time limits demonstrating the ability to prioritise and manage multiple open cases
• Test and evaluate new technology on behalf of Harrison, supporting the roll-out of any new internal applications
• Support with our GDPR, Cyber Security, IT Security & Protection Policies.
• Display a proactive work approach, optimise and automate current processes, shaping the future of the company’s IT environment

The above list of responsibilities will be reviewed to accurately represent the job role and may be amended as required.

The Person

To carry out the duties listed above, the following skills, competencies and experiences are necessary:

• Good understanding of Server, DNS Setup and DHCP Settings and how to configure a firewall.
• Working knowledge of basic security context for server setup.
• Experience dealing with Office 365 administration, such as account management.
• Ability to prioritise and manage internal requests.
• Ability to manage supplier relationships.
• Knowledge of managing Active Directory and Domain Controllers.
• Administer and maintain the organisations email systems including providing first level telephone support and troubleshooting issues.

The following skills, competencies and experiences are desirable but not essential:

• A degree in business systems, informational technology/computer science or alternative IT-related qualification.
• Previous experience working with hand held terminal (HHT) devices
• Previous experience of working with CRM platforms
• Previous experience of managing hardware (laptops, mobiles, printers) registry for a small/medium sized company and enforcing relevant patch management of operating systems.

This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

The Benefits

Some of the company benefits we offer include:

• 23 days holiday plus bank holidays (increasing to 25 days holiday after 5 years’ service)
• A day off on us for your birthday
• 1.5 hour early finish once a month for appointments
• A company-funded health cash plan
• Free lunch and drinks provided daily
• On-site parking

Company

The Company operates Quality and Environmental Management Systems that has BS EN ISO9001:2015 (QMS) and BS EN ISO14001:2015 (EMS) Certification including aspects specific to the supply of components and equipment to the Retail Industry.

All personnel are to understand the requirements of Harrison Quality and Environmental Management Systems and encouraged to abide with Harrison Policies, Memberships and Certifications as issued from time to time and updated via the Company’s intranet.

How to Apply

If you’re familiar with the responsibilities listed above and interested in working for Harrison, please don’t hesitate to send your CV and a covering letter to our HR department: careers@harrisonproducts.com.