Quality underpins everything we do here at Harrison. We caught up with some of the members of our quality team recently to find out more about their work, our company’s approach to quality and the main quality-related challenges facing the retail industry.

Liam Naran is Harrison’s Senior Quality and Compliance Officer. On a typical day, his works involves a mixture of data gathering, investigation and general quality control activities.  

“I’ll start by looking at anything that’s a top priority to the business,” he explains. “If any issues have been reported, I’ll open an investigation if I need to and begin pulling some data together for that.  

“I’ll then look at any products that may be coming in on order and whether any quality assurance inspection needs to be performed on these types of items. We do have certain known products that are quality-sensitive where audit inspection is routinely required.” 

Working on compliance documentation is another regular part of Liam’s role. “These may be documents relating to accreditations like ISO 9001 or quality control Standard Operating Procedures for the business.”  

But, when it comes down it, what is quality? How do we measure it and what steps are we taking to ensure that our products and services are delivered to the highest of standards?  

Mark Adams has overall responsibility for quality at Harrison and believes that a holistic approach of embedding quality principles into each part of the business is fundamental to building long-term customer satisfaction and loyalty.

Understanding quality 

Perceptions of quality 

“The question of how to define quality is an interesting one to consider. We support a wide variety of customers and clients at Harrison, across a range of industries and countries around the world, and everyone perceives and understands quality in a slightly different way. For us though, it falls into two main categories: quality of product and quality of service. 

Quality of product is, fundamentally, how good a product actually is. Has it been finished to a high standard? Has it been produced to the required specifications? Will it fulfil its purpose? If the answers to these questions are positive then the product can be said to be of a high quality. Steps like sample approvals, prototype testing and first-off production inspection are all ways to help ensure that these high quality standards are met each time. 

Quality of service is much broader. It encompasses not only the support that we provide to customers after a product has been purchased, but also how they interact with our business throughout the whole customer journey. The impact and effectiveness of our communications, messaging, imagery and online presence are all part of the quality of our service. 

Quality versus specification 

One of the most important distinctions to make is the difference between quality and specification. Simply put, specification is how sophisticated a product is and it takes into account everything from a product’s material and dimensions to its features and finishes. Quality is about adherence to that specification.  

So whether you have a simple stock product made from low-grade materials or a complex bespoke product made via innovative emerging technology, the quality of these two products should be identical, zero defects. Communicating this effectively to our customers helps to reassure them that a lower specification doesn’t mean lower quality.”

Quality challenges in the retail industry 

Sustainability 

Sustainability is one of the biggest challenges facing the retail industry both generally and in terms of quality too. Retailers across the board are under pressure to reduce their plastic use and to recycle what they do use. However, maintaining the required levels of quality and specification while switching to sustainable alternatives represents a significant challenge. 

The maturity of the recycling economy and attitudes towards sustainability vary dramatically around the world. Some markets haven’t embraced recycling to the same degree as others and this includes a number of major supplier locations. There can be an absence of reliable, recycled raw material streams in these countries, making it difficult for companies to source sustainable raw materials that have the same level of consistent quality as their less sustainable counterparts. This is an industry-wide issue. 

It’s a situation that requires careful management and the prioritisation of quality over cost. At Harrison we’re finding ways to be commercially innovative in order to deliver sustainability whilst maintaining our competitive market position.  

Packaging 

Packaging is another major area where quality problems can be experienced. Given the prevalence of overseas shipping and the number of steps that can be involved in any supply chain, it’s not surprising that shipments run the risk of getting damaged in transit. This can have cost, quality and reputational implications for any company.  

Proactive attention to packaging design at an early project stage and close collaboration with our supply chain can help to mitigate these issues. However incidents of damaged goods are occasionally encountered,  necessitating a willingness to quickly address and resolve any problems to the satisfaction of the customer or client. 

Quality challenges in the retail industry 

Building quality into our processes 

Mark’s team are part of a much wider company focus on quality that goes beyond the product.  

“Here at Harrison, we aspire to a quality-first culture. Each member of the team should embrace the value that quality is of the utmost importance and seek to build quality into every area of our business. 

In terms of product development, we include pro-active quality planning at every stage. This allows us to identify any issues and address them then and there, rather than unconsciously passing them onto the next step in the process. It’s about asking the right questions at the right time and learning from the lessons of the past.” 

Ensuring supplier quality 

“We source products from all over the world through our global supplier network. Before a new supplier joins that network, we’ll assess their quality procedures and ensure that their management values are compatible with ours. We’ll also review their international accreditations and references from other customers to ensure we can have full confidence in their approach to quality.  

Advances in digital technology give us the opportunity to maintain a close relationship with our suppliers regardless of where they’re based. Virtual factory tours, regular video conference calls and shared documentation are all ways in which we can collaborate remotely and address any quality-related issues promptly and effectively. 

Additionally, we carry out regular product audit reviews with our suppliers to ensure that the quality of their products remains consistent. This allows us to be confident that the product they’re supplying a year down the line is identical to the product that was originally signed off for production.” 

Accreditations 

The first thing that a potential customer looks for in a supplier is a quality accreditation. We hold ISO 9001 certification, which demonstrates our ongoing commitment to a quality management system. A robust and functional QMS is the foundation for consistently providing products and services that meet customer and regulatory requirements. ISO 9001 is based on a number of quality management principles including a strong customer focus, the motivation and engagement of senior management, a process-oriented approach and continuous improvement. 

Sustainability sits alongside quality as one of Harrison’s main priorities and so we also hold ISO 14001 certification. This accreditation maps out a framework that a company or organisation can follow to set up an effective environmental management system and underpins the steps we’re taking to reduce our environmental impact while maintaining our high-quality levels.  

We are a certified carbon reduced operation, and are continuing to work at measuring and reducing the carbon footprint of our direct operations. Our commitment to continually improve our business practices and corporate social responsibility management, has also recently earned us a Gold EcoVadis Sustainability Rating. 

It’s clear that there are lots of perspectives and factors to take into account when it comes to overseeing and understanding quality. But for our Senior Quality and Compliance Officer Liam and his day-to-day work at Harrison, it ultimately all comes down to two main aims. 

“My role is about ensuring that we supply the best quality products to our customers that we can,” he concludes. “And ensuring that the relationships we have with our customers and suppliers are the best that they can be.”

Automation has been changing the face of the retail industry for decades. From the early days of factory-based robotics through to more recent developments like self-checkouts, chatbots and delivery drones, retailers have always sought ways to streamline their processes, get ahead of the competition and optimise the customer experience.

In this article, we’re going to explore some of the recent automation and technological trends in retail and consider what impact they’re having on the industry, workers and customers.

A till-free future?

Imagine walking into a store where you simply scan a QR code, choose your items and walk out – all without bypassing a checkout. Where a network of cameras and weighted shelves monitor which products you pick. Where payments are taken automatically and you receive a receipt via your phone later.

It seems like a bit of a fantastical concept, but it’s one that more and more leading grocers have been trialling in the UK over the last few years, with Amazon leading the way. The benefits of this approach include a lack of queueing, fewer out-of-stock items and reduced shrinkage. The downsides arguably include a reduction in staff numbers, and a level of technology and unfamiliarity that could be off-putting to consumers.

It’s this final point that perhaps explains why the UK’s path to a till-free future hasn’t been as straightforward as you might expect. When Sainsbury’s became the first UK retailer to launch a completely cashier-less store back in 2019, the trial only lasted three months before the company reinstated a manned till and two self-service checkouts. At the time, Sainsbury’s reported that while the new store format created excitement, “not all our customers are ready for totally till-free shopping”.

The company tried again in 2021, in a year that also saw Tesco and Aldi launch their own trials, but since then the widespread adoption of this new approach has stalled. Even Amazon, who pioneered the concept with their ‘Just Walk Out’ technology, halted plans for further expansion in 2022 and closed one of their stores earlier this year.

On paper, till-free shopping clearly has potential. But there’s a growing recognition that, as Sainsbury’s said in 2019, not enough customers are ready for it yet and that a hybrid approach with different types of checkout options is more appealing to the masses. Perhaps this will change as the younger generations that have grown up surrounded by this type of technology mature, but for the moment the idea of completely automated and cashier-less stores across the UK seems a long way away.

Creating an in-store experience

Even before Covid and the current cost-of-living crisis, the UK’s high streets were struggling. The ease and accessibility of online shopping means that retailers need to give customers additional reasons to venture out of their houses and visit a brick-and-mortar store.

Augmented reality (AR) is one of the technological innovations that some retailers have turned to in order to entice shoppers through their doors. AR works by superimposing a computer-generated image on top of what the user sees in the real world, with Snapchat filters and the popular Pokémon Go mobile game being some famous examples.

In a retail setting, examples of AR include the following:

• Virtual fitting rooms. These allow customers to try on items virtually without having to physically touch them, so that they can check the size, style and fit before buying. While the benefits of virtual fitting rooms in an online environment are clear, retailers like H&M are also installing them in their physical stores for added convenience, to support online sales and to build connections with customers.
• Augmented reality windows. These windows offer interactive experiences that help to entice shoppers into stores, such as this one that was created as part of the famous Harrods 2021 Christmas window display.
• Virtual navigation. AR navigation systems help to guide shoppers through physical stores quickly and effectively, while retailers can also use them to provide additional product information. 

AR helps customers to try-before-they-buy more efficiently, it reduces customer returns, and it increases customer and brand engagement. And given that, according to data released by Shopify, retailers who add 3D content to their stores see a 94% conversion lift on average, it’s not surprising that more and more are expanding into the augmented reality space.

Geofencing is another approach that retailers are using to engage with customers. A location-based technology, geofencing allows retailers to create a virtual fence around a physical location (such as their store) using GPS, Wi-Fi or mobile phone data. Then, when customers pass into that area they can trigger targeted marketing such as a text, in-app notification or mobile advert.

It’s a clever way for brick-and-mortar retailers to deliver offers and deals straight into the hands of their customers, to create a personalised shopping experience by providing directions to products or reminders about regularly buys, and even to target potential customers that are shopping at a rival store.

AR and geofencing, along with more online-focused approaches and technologies such as gamification and the metaverse, are some of the main ways that retailers are seeking to create the immerse shopping experiences of the future. The challenge will be how to get the most out of these digital innovations while bringing their target audiences along for the ride.

Improving the bottom line

As well as customer-facing advancements, automation is also becoming increasingly common behind the scenes in the retail sector.

Many retailers are investing in software that more effectively manages stock levels, suppliers and orders, in order to streamline processes and reduce labour costs. Innovations like providing staff with handheld devices to take instant orders in a restaurant, to check sizes in a shoe store without having to leave the customers or to ring up purchases on the floor in a clothing store are also helping to increase efficiency and levels of customer service.

Electronic shelf labels (ESLs) have long been popular overseas, but they’re starting to be seen more frequently in the UK now too. A number of leading grocers have launched trials or rolled ESLs out to their estates recently, lured by the time- and cost-saving benefits of a system where prices can be changed at the click of a button.

Case Study: Morrisons

When Morrisons decided to trial replacing in-store paper price tickets with ESLs, they contacted us to discuss their requirements and the challenge of fitting an ESL to a conventional plastic data strip.

We developed a bespoke solution that would fit their shelves and hold their ESLs securely, which were then rolled out across the trial stores.

ESLs accommodate dynamic pricing and have space for more product information than paper tickets. Some ESL systems can even help to speed up the picking and packing process for online sales as they’ll provide an illuminated route for employees to follow.

However, despite their many benefits, the response from the grocery sector hasn’t been unanimous perhaps due to the prohibitive cost of implementing such a system across estates with hundreds of stores. While it seems likely that this type of technology will eventually spread across the UK, it might take some time before every store we walk into has electronic labels on the shelves.

21st century deliveries

One of the newest – and perhaps most intriguing – retail automation trends is robot delivery systems. Co-op has been spearheading the technology’s adoption in the UK, in partnership with US-based company Starship Technologies, and now offers autonomous delivery services in Greater Manchester as well as other key cities.

The main aims of delivery robots are to reduce traffic congestion and increase access to the company’s products and services. Orders are made through an app and customers can follow the progress of their robot delivery driver in real-time through an interactive map. While the service is still very much in its infancy, it’s expanding quickly and early results appear to be positive.

Delivery drones are another automated delivery service that has been gaining significant traction over the last few years. From Boots completing the first delivery of prescription medicines to Royal Mail trialling drone deliveries in the islands of Scotland, the infrastructure is slowly falling into place to create an environment for drones as a standard delivery service.

In fact, there’s currently a project underway (and backed by the UK government) to create the world’s longest automated drone ‘superhighway’ connecting the Midlands to the south-east of England. Project Skyway has brought together leading tech companies and industry experts to establish a safe path for commercial drones and provide a framework for further drone zones in the UK.

There’s a long way to go for both delivery robots and delivery drones, but what may have once seemed like science fiction is beginning to look more like reality. And it’s not inconceivable to imagine sharing the streets with fleets of robots and the skies with delivery corridors in the future.

It’s going to be fascinating to see where automation takes the retail industry next. While some of the technologies we’ve discussed in this article have run into stumbling blocks, or we’re unlikely to see widespread adoption any time soon, the potential of the ideas is undeniable. And the impact they’re having on the industry, customers and workers is going to continue to change the face of retail for years to come.

When you pop down to your local high street, you probably expect to see a mixture of clothing stores, coffee shops, homeware stores, banks, cafes and express supermarkets. But what about a garden centre?

It’s a sight that might surprise many of us, but it’s also one that’s starting to become increasingly familiar as part of the rapid growth of the garden centre industry over the last few years. In this article, we’re going to take a closer look at the reasons behind this growth and what the future might hold for garden centres in the UK.

Garden centres have been thriving

While the pandemic and associated lockdowns had a negative impact on the bottom line of many retailers, garden centres were quickly designated as ‘essential’ by the government and allowed to remain fully open (due to their positive impact on physical and mental wellbeing). This, combined with an influx of new customers who took up gardening during the lockdowns, helped to drive the industry to a value of approximately £3 billion in 2022. 

Another contributing factor to this growth is how many garden centres have expanded their product and service offerings, establishing themselves as destinations rather than simply places that sell plants. Homeware, food, outdoor living, pets and gifts are just some of the additional sectors that many have expanded into, providing customers with a retail experience that’s more reminiscent of department stores than traditional garden centres. 

Garden centres as lifestyle retailers

Embracing lifestyle retail is a smart move. With the loss of established names like BHS and Debenhams – and a staggering 83% of UK department store space shutting down for good between 2016 and 2021 – there’s a distinct gap in the market for retailers who can appeal to that lifestyle customer base. 

Garden centres have a lot of advantages when it comes to filling that gap. They’re usually located in attractive, often rural, surroundings on the outskirts of towns and cities. They often have room for ample parking and retail expansion. And they’re generally easy to access. All of which combines to create the ideal environment for department store-esque shopping.    

But what about those high street stores we mentioned earlier? What role do they play in the future of garden centres?

Garden centres on the high street

The company leading the charge is Dobbies Garden Centre, the largest garden centre retailer in the UK. Dobbies has 76 centres located throughout the UK and six of these are what they call ‘Little Dobbies’ stores. You’ll find them on high streets in major towns and cities, and they offer a unique, urban garden centre experience. 

Case Study: Little Dobbies, Cheltenham

We were asked to design, produce and install bespoke display fixtures for the latest Little Dobbies store. The fixtures needed to match the look and feel of other Little Dobbies, while staying true to the aesthetics of the main estate.

The project had a tight turnaround as the fixtures were required by the store’s opening. We rose to the challenge and produced, supplied and installed 16 fixtures including the main customer till hub and coffee unit.

Speaking at the launch of the first store in Edinburgh, CEO Graeme Jenkins described it as featuring “gardening essentials for city centre residents” and showcasing “some of the extensive ranges available at our larger stores and at dobbies.com”. 

With a carefully curated range of convenient houseplants, small space gardening products and home décor items on display, the stores are specifically targeting the needs of urban gardeners and acting as gateways to the full Dobbies’s range. It’s a different proposition to the larger stores, but still allows customers to make those aspirational lifestyle purchases. It also neatly addresses the growing popularity of houseplants, particularly among the younger generations, where social media sites like Instagram have proven to be a rich ground for gardening- and plant-based content. 

Garden centres as the new department stores?

The question of whether garden centres have become the new department stores (or are on their way to becoming them) is a complex one to answer. But it’s interesting to note how department stores themselves and other leading lifestyle retailers have branched out into the gardening sphere. 

The likes of House of Fraser, Selfridges and M&S all have gardening furniture, gardening tool and/or plant ranges. Next launched mini Homebase garden centres within six of their stores in the summer of 2021. And through Waitrose Garden, the John Lewis Partnership has a dedicated online garden centre to rival the traditional physical stores. It’s clear that the potential to merge homeware, food, clothing, furniture and more with gardening products is one that’s proving attractive to more than just garden centres themselves. 

Time will tell what the future holds for garden centres and whether they truly will supersede department stores in the public consciousness. But given the vibrancy of the market, it’s a future that’s looking ripe with possibilities. 

Customers come in all shapes and sizes, but there are certain common customer types that we can all recognise.

Understanding these types and how to engage with them effectively through your POS, retail displays, in-store sales approach, online presence and more can help you to encourage sales.

Customer profile: Researchers have put in the hard work online beforehand and come equipped with the knowledge they need to make an informed purchase. They’re less likely to spend time browsing as they’ve already identified the product or products that they’re interested in.

Engaging with them: As these customers often make their purchasing decisions before visiting a store, you need to engage with them as effectively as possible during the research stage. Make sure that your online product information is accurate, your prices are competitive and you’ve provided answers to common questions (e.g. through FAQs).

Customer profile: Showroomers like to visit stores in order to try products on or test them out, but they’re also price-conscious and may opt to buy online rather than in person if it means better value for money. This customer type will often use money-saving or price comparison apps in order to track down the best deal.

Engaging with them: With this type of customer, it’s important to make the purchase about more than just price and to emphasise the benefits of buying in store. The immediacy of an in-store purchase is a key win here, as are any additional in-store promotions that you may be running, so make sure your POS displays are impactful.

Customer profile: Browsers lack any particular reason for being in your store and are just looking around. It could be that something in the window caught their eye or they’re simply killing time, so they’re browsing without really intending to make a purchase.

Engaging with them: These customers should generally be left to their own devices as they’re effectively sight-seeing in your store. Converting them into paying customers can be a tricky task, but encouraging impulse buys by having dump bins or baskets in strategic locations could help.

Customer profile: Customers on a mission know exactly what product they want to buy and want the transaction to go as quickly as possible. They’re not looking to spend any longer in your store than they need to and won’t appreciate any deviations from their mission.

Engaging with them: These customers are likely to appreciate appropriate signage, logical store layouts and clear POS materials so that they can locate their intended purchase as quickly as possible.

Customer profile: As the name suggests, indecisive shoppers aren’t exactly sure what they want to buy or are struggling to choose one product over another. They can often lack the information they need in order to make that decision and can be overwhelmed by the number of options available.

Engaging with them: You can help this type of shopper by providing clear and accurate information about your products, both online and in-store. Use effective POS, shelf management products and displays to make the customer journey as smooth as possible, and be on hand to answer any questions they may have.

Customer profile: Bargain hunters have one main motivation: price. They want to feel like they not only purchased a great product, but got it at a great price too. Less loyal than other customer types, they’re willing to shop around in order to track down a saving.

Engaging with them: Customers that are driven by price can be difficult to engage with unless you happen to be able to offer the cheapest deal. One tactic can be emphasising the quality of your product and therefore its longevity, which will likely save them money in the long-run. Also, make sure that any promotions you’re currently offering are clearly displayed.

Customer profile: Regular customers are loyal visitors to your store. They visit you regularly, without any specific prompting, and respond positively to your products and services.

Engaging with them: These customers are the easiest type to engage with as they’re already invested in what you have to offer. Your existing POS materials, signage and display tactics are doing their job in appealing to this customer, so continue in the same vein and look for additional opportunities to make them feel valued.

It hasn’t been the easiest start to the year for the UK retail industry, with headlines dominated by store closures, grocery shortages and price rises, and the industry feeling the effects of a variety of ongoing world events.

But with a series of spring bank holidays just around the corner, along with Easter weekend and the coronation of King Charles III, are there reasons to feel more optimistic about the future of retail over the next few months? A recent survey commissioned by marketing agency Gekko and carried out by YouGov certainly seems to suggest so.

Bank holiday shopping is on the rise

Out of over 2,000 respondents, 13% (equivalent to approx. 9 million of the total UK population) reported that they were definitely planning to head to brick-and-mortar shops during the upcoming bank holiday weekends.

This percentage increased to 18% (approx. 12.4 million) for 18-34 year olds, giving retailers a great opportunity to increase sales and engage with a generation that could become valuable loyal customers in the future.

Another positive finding was that 19% of consumers said they were likely to spend more on a bank holiday weekend than an ordinary weekend (13 million people). While this should be balanced against the promotions and discounts that retailers often run over holiday weekends in order to generate greater sales, it still suggests there’s a welcome willingness from consumers to treat themselves this spring.

In fact, shopping came in as the fourth most popular bank holiday activity (21%) after going for a walk (45%), visiting family and friends (41%) and going out for a meal (25%). With traditional bank holiday activities also often including DIY and home improvements, it’s not surprising to see that DIY stores/garden centres ranked as the most popular shopping destination at 22%, followed by fashion stores (21%), homeware/furnishing stores (16%) and department stores (14%).

Consumers want a retail experience

Of course, having consumers willing to visit our high streets is only half the battle. Retailers also have their part to play in enticing shoppers into their stores, generating sales and creating the experience that modern consumers are seeking.

According to the survey, 60% of respondents said that a pleasant retail environment was an important part of a great retail experience, with a marked difference between women and men (67% and 53%). In addition, 59% wanted to see promotions and 42% wanted to be able to speak with knowledgeable shop staff.

These findings suggest that consumers are looking for more than simply straightforward monetary transactions, and that effective displays, eye-catching POS, thoughtful store designs and knowledgeable staff are all essential parts of the modern retail experience.

The future of shopping is social

The survey also found that the social and leisure aspects of shopping are becoming increasingly important for shoppers in general and for younger shoppers in particular.

45% of people reported combining shopping with a meal out (rising to 53% among 35-44 year olds) and 30% meeting with a friend for coffee/drinks while out shopping (rising to 40% among 25-34 year olds). The results were similar when consumers were asked about shopping for the home: 55% indicated they preferred shopping with friends and family in comparison to 39% who shopped on their own.

Those aged 18-24 were also the most likely to look for leisure options while out shopping (26% compared to 5% for the over 55s).

All of which combines to present a trend towards shopping as a leisure activity, where consumers can relax, socialise and have fun while purchasing the products they want. This will require retailers to think creatively, to engage with their customers and develop offerings that put the shopper at the heart of the experience.

The potential opportunity appears to be huge – and we’re perfectly positioned to help retailers make the most of it. Our talented Harrison Retail team is adept at transforming retail spaces, helping to create attention-grabbing window displays, and developing bespoke products for a multitude of POS and display purposes.

You can find out more about our services online and also how we’ve helped other leading brands to achieve their retail ambitions.

1,830 exhibitors from 55 nations across 5 continents. More than 81,000 trade visitors from 141 countries*. EuroShop 2023 was a resounding success for everyone involved – including the Harrison team!

If you weren’t able to join us in Düsseldorf, here’s a quick recap of our EuroShop 2023 experience…

A Hard-Working Team

Our team spent a busy week meeting and greeting fellow exhibitors and stand visitors alike. As well as promoting our products and services, they made some great connections with retailers big and small, and expertly showcased Harrison’s offerings to a global audience.

Great work everyone!

An Eye-Catching Stand

Our stand provided the perfect backdrop for the team. Comprised of a central collaborative space, bold colours and displays for various products and services, the stand caught the eye of visitors and played an essential role in the EuroShop experience.

Industry-Leading New Services

We launched two essential new services on the stand in the fields of sustainability and procurement.

Closed-Loop Plastic Takeback Scheme

Through this scheme, we can recycle and repurpose your used price ticket strips into new products.

This enables you to not only reduce your plastic waste, but also support your sustainability goals.

Retaileze: The Simple Procurement Portal

Our bespoke online portals help to simplify and streamline the purchasing process for POS and display solutions.

These portals can be tailored to your individual needs, such as integrating your existing purchasing systems and processes, to create the ultimate procurement solution.

Exciting New Products

We also expanded our Ecovision range with a number of new sustainable products.

Sustainable Products

Made from alternative materials such as waste coffee grounds, organic fibres and wood, our new display products are leading the way when it comes to sustainability.

Sign holders, display blocks and ‘next customer’ bars are just some of the newcomers to the range to enjoy.

EuroShop 2023 may be over and the next one may not be taking place until 2026, but we’re still on hand to provide a wealth of POS and display innovations in the meantime, and to help you transform your retail space.

Head on over to Harrison Products and Harrison Retail to discover more about our products and services, or get in touch with our team today.

* Data sourced from EuroShop.

The world’s number one retail trade fair is only days away now! Here’s a sneak-peak at what we’ve been up to behind the scenes, and what you’ve got to look forward to when you visit us at EuroShop…

Our stand

Over the last several months, we’ve been working closely with our friends at Formation Live to design and perfect our stand for EuroShop 2023.

The final step is putting everything together, ready for when the fair opens on Sunday 26^th February. Here are some behind-the-scenes shots of the Formation team bringing our stand to life, along with some renders showing what the final stand will look like.

Check out the stand for yourself and come and meet the team. You’ll find us in Hall 4, at Booth 17.

Exclusive launches

Visit our stand at EuroShop and you’ll be one of the first to discover the new products and services that we’re launching exclusively during the event.

These products and services cover three key areas:

• Sustainability: Wood, ground coffee, and organic fibres. Find out how these unusual materials have been transformed into innovative and sustainable retail display products at our stand.
• Ordering: Our new service offers a bespoke solution for all your purchasing needs, providing a smooth and streamlined process. Check out the screen at our stand for a demonstration.
• Repurposing: Reducing your plastic waste just got a whole lot easier. We’ll support your sustainability goals with our brand-new, industry-leading service – speak to our team to find out more.

Products and services

Alongside our exclusive launches, we’re also showcasing a number of our products and services during EuroShop.

In terms of products, you can expect a selection of our most popular retail POS and display solutions. From wire dump bins and stacking basket sets to acrylic cubes and bay risers, these products offer a wealth of versatility and are suitable for a variety of retail scenarios.

Have a read of our Harrison at EuroShop: Discover our Products blog for further details about the products we’ll be promoting during the fair. You can also find out more on our EuroShop exhibitor profile.

In terms of services, we’ll talk you through how we can support your retail display goals within our four specialist areas: product design and innovation, bespoke and in-house manufacturing, warehousing and logistics. 

Our blog on Harrison Retail in the Spotlight provides a great overview of these services, so we’d definitely recommend having a read. You can also check out our retail brochure for further details.

Visit us at EuroShop

It’s not too late to book a meeting with our retail team during EuroShop! All you need to do is send an email to sales@harrisonretail.com and we’ll be happy to set up an appointment to discuss your requirements.

Or pop along to our stand (Hall 4, Booth 17) to explore the products and services we’ve mentioned in this article in more detail.

EuroShop 2023 is rapidly approaching and we thought this would be the perfect opportunity to preview some of the key products and services that we’ll be showcasing during the event.

Retail Wire Solutions

From metal hooks for suspending POS displays to dump bins for holding merchandise, we’re adept at producing high-quality wirework solutions quickly and efficiently.

Our wirework range encompasses various ceiling mounted and floor standing products, many of which offer a level of versatility and portability that make them perfect for the ever-changing retail environment.

Here are some of the wirework products that we’ll be showcasing during EuroShop:

Wire Dump Bins – Square & Rectangular

Wire dump bins, whether square or rectangular, are perfect for displaying products at the end of aisles or near checkouts.

The shelf can be adjusted to any height, catering for a variety of products, with the bins taking up to 30kgs (square) and 70kg (rectangular) in weight.

Wire Baskets with Wheels

Another way to encourage impulse buys is by using wire baskets with wheels.

These strong and convenient display solutions come with a range of useful features including adjustable height shelves so you can display any product effectively and castor wheels for easy relocation.

Stacking Baskets with Wheels

Our stacking basket sets with wheels allow you to maximise the visibility and accessibility of hard-to-stack goods.

These sets feature a sturdy frame that makes them ideal for holding numerous items, as well as a stackable design that can be configured to meet your requirements and wheels.

Acrylic Fabrication, Extrusion and Injection Moulding

We offer extensive acrylic fabrication, extrusion and injection moulding services and products, both via our in-house manufacturing facilities and our global production partners.

Our range includes shelf management products such as electronic shelf-edge label profiles, shelf risers and display racks, as well as counter display products such as sign holders and sign grippers. We also produce a range of bespoke solutions like acrylic cubes and bay risers.

Here are some of the acrylic fixtures and injection moulded solutions that we’ll be showcasing during EuroShop:

Electronic Shelf-Edge Label (ESL) Data Strips

Hold your ESLs securely along your shelf edges with our ESL data strips, available in a variety of lengths.

The strips are made from long-lasting, extruded material, providing both a reliable grip and a clear view of your products and ticket prices for customers.

Acrylic Cubes

Ideal for product ranges that include numerous small and hard-to-stack items, our acrylic cubes are the perfect display choice.

These cubes are strong, durable and made from transparent acrylic so that customers still have a clear view of every product. They’re also a great way to help particular products stand out.

Acrylic Bay Risers

Our acrylic bay risers will help you to display your soft furnishings and beddings with ease.

These risers not only hold soft products securely, but also free up shelf space as you can store items vertically. In addition, their curved design ensures customers can safely access your products whether stock is high or low.

Sustainability

We’re proud to champion sustainability at Harrison and many of our products reflect this ethos, particularly those in the Ecovision range.

Our current products include revolutionary cardboard Corr-A-Clips, with a selection of brand-new sustainable products launching at EuroShop, along with an exclusive, industry-leading service created to support our clients’ sustainability goals (more on both of those below).

Here’s one of the existing recyclable products that we’ll be showcasing during the show:

Ecovision® Cardboard Corr-A-Clip

The Ecovision® Cardboard Corr-A-Clip is one of Harrison’s leading innovations and the first of its kind on the market.

The clip consists of two pieces of recyclable and compostable cardboard, and can be used to construct FSDUs and Countertop Display Units.

Because it’s made from natural fibres, the clip decomposes within 90 days and can by recycled alongside the cardboard that makes up the unit.

This is just a snapshot of the products that we’ll be exhibiting at EuroShop. For further details, check out our exhibitor profile on the EuroShop website.

Exclusive launches at EuroShop

As mentioned above, there are a variety of exciting new services and products that we’ll be launching exclusively at EuroShop. Here’s a bit more about what you’ve got to look forward to when you visit our stand!

Do you want to be able to enjoy a greater selection of products made from sustainable materials? We’re expanding our range to include products made from alternative materials such as wood, ground coffee, rice husk composite, and more.

Looking for an easy and streamlined way to purchase POS products and display components? We’re launching a brand new service that can provide you with a bespoke solution.

Want to reduce your plastic waste? We’re also launching an exclusive, industry-leading service created specifically to support our clients’ sustainability goals.

We’ll be revealing more details about these services and products in the coming weeks, so stay tuned and keep checking back for updates!

To find out more about all of these exclusive new products and services, come along to our stand in Hall 4, Booth D17 or contact our retail team today on sales@harrisonretail.com to book a meeting during the show.

The world’s number one retail trade fair is back and here’s everything you need to know about the event.

Harrison at EuroShop

At Harrison, we provide complete store solutions that are tailored to your unique requirements. From product design and fabrication through to stock-holding and direct-to-store deliveries, we offer a flexible and bespoke approach from start to finish.

Our services

We offer four main services:

• Product design and innovation: We use the latest technology to design, model and prototype solutions.
• Bespoke and in-house manufacturing: We develop and fabricate a range of bespoke retail and merchandising solutions.
• Warehousing: We provide a stock holding service that ensures clients have the parts they need, when they need them.
• Logistics: We offer a global and time-critical pick, pack and shipping service.

You can find further information about these services in our retail brochure.

Our products

Some of the key products we’ll be exhibiting at EuroShop 2023 include:

• Electronic Shelf-Edge Label (ESL) Data Strips: These data strips keep electronic shelf-edge labels in place, helping retailers to switch to digital pricing.
• Ecovision® Cardboard Corr-A-Clip: This recyclable and compostable display component can be used to construct free standing display units (FSDUs) and countertop display units.
• Acrylic Shelf Risers and Dividers: These products prevent items from slipping off shelves and are available in a variety of lengths and widths.
• Wire Dump Bins – Square & Rectangular: These bins can be used at the end of aisles or near checkouts to capture the attention of customers and encourage impulse purchases.
• Stacking Basket Sets and Wire Basket with Wheels: Our baskets are ideal for storing and displaying a wide range of products, and can be tailored to requirements.
• Table Sets: Our bespoke table sets are customisable by colour and finish, and can be used to create eye-catching promotional displays.
• Acrylic Cube: These cubes are ideal for showcasing small, hard-to-stack products throughout a retail space.
• Acrylic Bay Risers: These risers keep soft furnishings and bedding secure, while also ensuring they remain easily accessible.
• Pallet Card Holder: These holders are designed to fit A3 inserts and can be used to prominently display point-of-sale (POS) promotions.

Meeting us

The Harrison stand can be found in Hall 4, at booth D17, and EuroShop has released a handy floorplan to help with navigation.

Why not beat the queues and set up a meeting with us in advance?

Simply email our retail team at sales@harrisonretail.com to schedule a meeting with us whilst you’re at EuroShop.

About EuroShop

At EuroShop, exhibitors can network and demonstrate their offerings, while visitors can explore the latest in retail trends and developments. For 2023, the eight key product categories are as follows, with the ones that we’ll be showcasing marked in bold:

• Shopfitting, store design and visual merchandising
• Lighting
• Materials and surfaces
• Retail technology
• Retail marketing
• Expo and event marketing
• Food service equipment
• Refrigeration and energy management

The event programme

As well as exhibitor stands, EuroShop 2023 features a packed programme for visitors to enjoy.

Top-class speakers will take to the various stages built throughout the exhibition halls to discuss the latest insights. Dedicated areas will be set aside for discussions on innovative trends and idea generation, while award ceremonies will recognise excellence in the industry.

Registration and buying tickets

Tickets for EuroShop 2023 are available now; simply register on the EuroShop website to choose your preferred ticket type and duration.

You can also add extras to your order, such as a parking ticket or premium Wi-Fi access.

As the premier event in the global retail trade fair calendar, EuroShop 2023 represents an unmissable opportunity to network with companies like us, explore the latest innovations and discover cutting-edge products that will drive businesses forward.

Book your meeting with us today by emailing sales@harrisonretail.com and find out how we can help you to get the most out of your retail spaces.

Here at Harrison, there are two sides to our business: Harrison Products and Harrison Retail. As the name suggests, Harrison Products provides a wide variety of display components, fixtures, fittings and more to customers across the retail industry. But what about Harrison Retail?

In this article, we take a closer look at our dedicated retail brand and what bespoke services and solutions we can offer some of the biggest global brands.

Who we are

At Harrison Retail, we provide complete store solutions. From product design and fabrication through to stock holding and direct-to-store deliveries, we work closely with clients from start to finish to maximise the potential of their retail spaces.

Innovation and creative forward-thinking lie at the heart of everything we do. We combine this ethos with a flexible and tailor-made approach to create bespoke solutions that frequently surpass client requirements and expectations.

Our dedicated team of retail specialists, product designers and account managers is complemented by two UK warehouses, an acrylic fabrication site, a head office support team and distribution hubs in both Europe and America.

What we offer

Here are the four key services that we offer our clients:

1. Product design and innovation: Our clients want creativity that stands out from the crowd and designs that cleverly answer their retail display requirements.

We use the latest software and technology to design, model and produce prototypes for solutions that perfectly meet client needs. As well as creating life-like visuals and 3D renders of fixtures in clients’ stores, we can produce soft tools for bespoke fixtures that can be used in store trials.

2. Bespoke and in-house manufacturing: Our clients want completely bespoke concepts and designs that are produced quickly and to any brief.

We use our experience in the retail sector, along with our in-house manufacturing capabilities and talented design team, to produce innovative retail and merchandising solutions. These manufacturing capabilities include acrylic fabrication, injection moulding, extruding, and wirework.

3. Warehousing: Our clients want a stock holding service that’s reliable, easy to access and provides an uninterrupted supply stream.

We hold stock of popular client items in our warehouse facilities in the UK, Europe and America. This stock can be called off at any time to meet project timescales and delivered swiftly.

4. Logistics: Our clients want a pick, pack and shipping service that’s quick, versatile and efficient.

We use our dedicated distribution hub and warehouse operatives to provide a global and time-critical service. We can pre-assemble retail displays, deliver directly to store and even dispatch orders to multiple destinations.

Who we support

We’re proud to have worked with some of the UK’s biggest retail brands:

• Dobbies: We designed and developed innovative displays, storage solutions and more for the Dobbies flagship store. Read our Dobbies case studies.
• B&Q: We helped to refresh the look and feel of B&Q’s home furnishing areas nationwide.
• Homebase: We provided wirework to Homebase stores across the UK to help improve the shopper experience.
• Aldi: We aided Aldi’s switch to electronic shelf-edge labels with our unique shelf edge rails.
• Morrisons: We used our wirework expertise to develop a bespoke baked goods display solution for Morrisons.
• Dunelm: We developed a way for Dunelm to display sample fabrics for a more tactile customer experience.

For more details about how we supported each of these clients, check out our retail brochure, or for more case studies, visit our website.

Meet us at EuroShop 2023

EuroShop, the world’s number one retail trade fair, is taking place in Düsseldorf, Germany from 26^th February to 2^nd March 2023. We’ll be among the exhibitors and you’ll find us in Hall 4, booth D17, where we’ll be showcasing an exciting range of new services and products.

As well as stopping by our stand during the event itself, you can book a meeting with us in advance by emailing our retail team at sales@harrisonretail.com. It’s a fantastic opportunity to meet our team and find out more about how Harrison Retail can support you.

As part of our commitment to continually improve our business practices and corporate social responsibility management, we are thrilled to announce that we have been awarded the Gold EcoVadis Sustainability Rating.

EcoVadis is a globally recognised sustainability ratings provider, focusing on providing businesses with the tools needed to improve their sustainability practises and effectively manage corporate social responsibility.  

Essential for smart and responsible business, sustainability can be broken down into four key themes which businesses are then assessed on:  

• Environment  
• Ethics  
• Labour & Human Rights  
• Sustainable Procurement 

After achieving the Bronze rating in 2021 from EcoVadis, we followed the guidance detailed in our report and set out to significantly improve our policies and business practices in each of these four areas in order to achieve a higher rating for 2022. One of our key focuses was to become a carbon measured operation, which we achieved earlier this year by working with CarbonQuota.

This year’s report has identified that we are now ranked in the top 3% of companies rated by EcoVadis in our industry. But we won’t stop there. 

We understand the effect that our business can have on the world around us and we care about working hard to minimise that impact as much as possible. Our new Gold Rating is an excellent acknowledgement that the work we are doing to improve is having an impact and serves as encouragement for us to take it even further. 

We will be using this latest EcoVadis report to continue building on our corporate social responsibility policies and helping to champion a more sustainable future for the industry. 

For more information on the results of our latest assessment, please contact our team via sustainability@harrisonretail.com, alternatively you can view our latest certificate online. 

We are thrilled to announce that we are now a certified carbon measured operation. We are working with CarbonQuota to measure, reduce, and certify our carbon emissions in alignment with the Our Green Promise commitment we made to minimise our impact on the planet.

Current international targets require that, by 2030, all organisations must reduce their carbon footprint within their own business by 95%, and within their supply chain by 50%. We’re committed to achieving this target whilst acknowledging the complexity of such an undertaking. 

Being one of the country’s leading suppliers of retail components and POS products, we understand how much plastic is used to create shelf management, price communication, and merchandising solutions in-store. That’s why we launched Our Green Promise, to pledge our commitment to helping minimise the environmental impact of such solutions, and why we have appointed CarbonQuota to drive this commitment even further by independently calculating the footprint of our operations. 

CarbonQuota have been working with us this year to extensively identify and measure the carbon footprint of our direct operations. Following the collation of this data, we now have a detailed report which has determined our baseline, covering our full Scope 1 and 2 carbon emissions, against which we can now build measurable carbon reduction goals and actively work to reduce our 2021 carbon hotspots. We have also started to assess our scope 3 emissions and plan to have this measurement fully completed within the coming years.

Since working with CarbonQuota, we have already started to explore more ways to reduce our carbon footprint by relocating our head office to a more central location which has reduced commuting distances and time for our colleagues by 35%. This is also encouraging more lift-sharing, cycle-to-work opportunities, and making the switch to electric company vehicles. 

We are also continually developing our sustainable product material offerings to support these goals. Our 100% recyclable EcoPlastic range of POS components, which use a modified plastic polymer that breaks down into completely natural compounds, continues to expand. And our ground-breaking Ecovision range is also in development with some exciting announcements to come. 

We’re proud of our achievements and product innovations to date, so to now have the initial ‘certification of operational carbon footprint assessment’ from CarbonQuota means it is time for us to work even harder to reduce our carbon emissions and encourage a more sustainable future for the industry.

For more information on the results of our operational carbon footprint assessment, please contact sustainability@harrisonretail.com, alternatively you can view our certificate online.

With ever-growing success, here at Harrison we recognise the significance of investing in manufacturing, machinery and automation.

Rapid business growth has allowed us to push forward with ambitious business goals, so we are excited to announce the incorporation of leading acrylic fabrication company United Manufacturing into the Harrison group.

As a major player in the acrylic fabrication market, United Manufacturing (previously known as United Plastics Ltd) have undergone an impressive rebrand project in order to pair extensive industry experience with Harrison’s innovative forward-thinking to form an exciting and progressive partnership.

Dedicated to providing creative solutions to any brief, large or small, for any industry, United Manufacturing use state-of-the-art design technology and in-house fabrication facilities to produce solutions of the highest standards with market-best lead times.

Our investment in a skilled partner workforce to support with manufacturing projects means the Harrison Group can more effectively offer tailored solutions for clients, drawing on United Manufacturing’s expert acrylic fabrication services:

Laser Cutting

For fine details, intricate designs and precision finishes, advanced laser cutters produce clean, high-gloss finishes for all acrylic applications.

Thermoforming & Bending

With no tooling required, line bending and material thermoforming techniques are highly effective options for achieving tight radius bends with acrylic sheets.

CNC Machining

Computer Numerical Control (CNC) ensures the highest standard of finish by using electro-mechanical devices to guide fabrication tools such as grinders and routers.

Polishing

Using diamond polishing and flame polishing techniques, acrylic solutions will achieve the smoothest, high-shine edges for maximum impact applications.

By pushing forward with our manufacturing and automation investments, our clients can now maximise on bespoke acrylic fabrication services as well as the renowned Harrison experience as we continue to put clients at the heart of everything we do.

For more information on the services offered by United Manufacturing as part of the Harrison Group, head to the brand-new website today or get in touch with the team via info@unitedmanufacturing.co.uk 

You might have noticed when you arrived on our site today that our online home looks a little different than before. Not only have we built a brand-new website, we also decided to update our branding to more accurately reflect our company values.  

As a company, we always strive to do more but it felt as though our image no longer lived up to our purpose.  

We believe that the future of retail feels good and that it is centred on protecting the planet and revolutionising the way we shop. We determined that our new identity needed to reflect this and be built upon a complete digital transformation to support our rapidly growing business. 

To more accurately support our customers and their specific needs, we have divided our existing offering into Harrison Products and Harrison Retail. We are still the same single company with a single purpose; however, this offering simply allows us to tailor our products and services more suitably for our clients.

We have filled our website with a whole host of new features that will maximise your online experience with us. You will be able to shop our updated collection of stocked products with a more intuitive checkout experience and have the ability to quickly checkout as a guest or log into your account for a more personalised experience, as well as request product samples and bespoke sizes directly from the relevant product pages. 

Why not get to know us more by visiting our company page for an insight into who we are as a company? Here you can discover the array of bespoke services we offer to support our clients in protecting the planet whilst revolutionising the way we shop. 

You may already know from the Our Green Promise campaign that we are dedicated to minimising the impact we have on the world around us. We have created an interactive experience that allows you to follow our sustainability journey; from the way we act as a business to the products we sell and the organisations we support. 

Find out how we’ve helped other businesses on their journey to a more sustainable future for retail by exploring the case studies feature in our brand-new Discover Hub, where you can also make the most of latest Harrison news, insights on industry trends and consumer behaviour and more. 

Still looking for more? Our comprehensive Support Hub is packed full of helpful information on everything you need to know about, from frequently asked questions to details on our credentials as well as our new feature that allows you to raise a support ticket when needed. 

For more information on our recent rebrand and new website, please don’t hesitate to get in touch with us.